Shipping Policy

Order Processing

Orders are usually processed after successful payment and order confirmation. Processing time may vary depending on product availability, order volume and special requirements.

Delivery Across India

We ship to customers across India. Orders are usually delivered within 5–7 working days after dispatch. Delivery time depends on the destination, courier availability and other delivery conditions.

Delivery Updates

Once your order is shipped, available tracking information may be shared with you through the contact details provided during checkout.

Shipping Charges

Shipping is free on prepaid orders. For other orders, shipping charges, if applicable, will be displayed or communicated during the ordering process and may vary depending on the delivery location, order size and shipping method.

Wholesale Shipments

Shipping for wholesale and bulk orders, including charges and delivery timelines, will be confirmed directly with our team at the time of order.

Delivery Delays

Delivery may occasionally be delayed due to:

• Weather conditions
• Courier or logistics issues
• Public holidays
• Incorrect or incomplete address details
• High-demand periods and festivals
• Circumstances beyond our control

We appreciate your patience in such situations.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address and contact number. Kamali may not be responsible for delays caused by incorrect or incomplete information.

Damaged Packages

If your package appears damaged at the time of delivery, please record an unboxing video of the package and contact us as soon as possible with your order details. The unboxing video is required for us to verify and resolve the issue.

Delivery Support

If your order has not arrived within the expected delivery period, please contact our customer support team so we can assist you.

Important Note

Delivery timelines are estimates and may vary depending on the location and courier service. We aim to provide a smooth, reliable and convenient shopping experience for every Kamali customer.